Terms & Conditions
Terms & Conditions of Sale
These Terms and Conditions as listed below apply to a Contract of Purchase of goods by the customer, and of Sale of Goods by SAFEGROVE LLP trading as EDINA RONAY. The EDINA RONAY website and edinaronay.com net operation are operated by Safegrove LLP, registered in England and Wales - Company number OC335579 - VAT registration 932 6998 77 - Registered office 1st Floor, 105-111 Euston Street, London, NW1 2EW - Trading address 47 Werter Road, London SW15 2LL.
These Terms and Conditions do not affect your statutory rights as a consumer.
Placing orders for products from the EDINA RONAY website confirms your acceptance of these Terms and Conditions. For the avoidance of doubt please note that it is the sole responsibility of the customer to be familiar with these Terms and Conditions prior to placing his or her order. Occasionally, the Terms and Conditions are changed without prior notification.
An acknowledgment of your order will be sent by email on placement of that order. This email acknowledges our receipt of the order, and is a confirmation of goods ordered only, it does not constitute acceptance or confirmation to supply the ordered goods.
An order confirmation email will be sent to the customer when the order is dispatched. This email confirms our acceptance of the order.
Payment for orders is taken from the Debit/Credit card as supplied by the customer at time of placing the order. Where EDINA RONAY cannot supply the goods ordered, the customer will be contacted as soon as possible and will receive full refund of payment taken by return. Acceptance of the customer's order and completion of the Contract of sale will take place on dispatch of goods ordered by customer unless customer's order has been canceled beforehand by the customer or EDINA RONAY has notified the customer that their order placed has not been accepted.
EDINA RONAY will at all times try to ensure that prices and product details on the website are accurate, however inaccuracies and errors may occur. Where such errors or inaccuracies are discovered, EDINA RONAY will inform the customer immediately and the customer will be given the option to re-confirm or to cancel his or her order. If EDINA RONAY is unable to contact the customer the order will be treated as cancelled. All prices quoted on the EDINA RONAY online store include the then current UK Value Added Tax rate where applicable. EDINA RONAY reserves the right to change its prices at any time. Please note that certain styles may vary in price when produced in different colours.
Consumer rights of Cancellation
Customers are entitled to cancel their Contract at any time within fourteen days, beginning on the day after customer received his or her order, this is in accordance with Distance Selling Legislation. To cancel a Contract, the customer must inform EDINA RONAY in writing. The customer must return the product(s) to us immediately, in the same condition in which the customer received them and in the original packaging. The customer has a legal obligation to take reasonable care of the products while they are his or her possession and for the duration of return shipment to EDINA RONAY. If the customer fails to comply with this obligation, EDINA RONAY may exercise its rights for compensation from the customer.
Returns & Refunds Policy
When the customer returns Product(s) meeting all the conditions as stated in Consumer rights of Cancellation above:
(a) because the customer has cancelled the Contract of sale within fourteen days (which is in accordance with your consumer rights, see above), EDINA RONAY will process the refund due to the customer as soon as possible and, in any case, within 30 days of the day the customer has given notice of cancellation. In this case, EDINA RONAY will refund the price of the product in full, including the cost of sending the item to the customer. UK customers can use the prepaid returns label enclosed with their order. International customers will be responsible for the cost of returning the item to us.
(b) for any other reason (for instance, because the customer claims that the product is defective), EDINA RONAY will examine the returned product and will notify the customer of the outcome of the examination via e-mail within a reasonable period of time. EDINA RONAY will process any refund due to the customer as soon as reasonably possible and, in any case, within 30 days of the day EDINA RONAY confirmed to the customer via e-mail that customer is entitled to a refund for the returned product. Products returned by the customer because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to the customer, plus, for international customers, the reasonable cost incurred by customer in returning the item to EDINA RONAY. UK customers should use the prepaid returns label enclosed with shipped order. EDINA RONAY will usually refund any money received from the customer using the same method originally used by the customer to pay for the purchase.
The address for any returns is:
47 Werter Road
London SW15 2LL
EDINA RONAY cannot guarantee availability of Sale Items, but will inform customers by email of such occurrence. Please allow up to 10 working days for delivery of items bought in EDINA RONAY Sales.
Debit/Credit Card Payment
When placing an order, the customer must provide the address registered with his or her debit/credit card company. To process orders in the most efficient manner EDINA RONAY requests the customer provides the land line telephone number of the debit/credit holder, only to be used when resolving queries. All transactions are processed securely by Sage Pay from whom the customer will receive an email notification of payment. EDINA RONAY accepts payment by Visa, Mastercard, Maestro and Delta.
EDINA RONAY always endeavors to make sure that images displayed on its website are a fair and proper representation of the product offered. However it is impossible to guarantee that the colours of the garments as displayed on the customer's monitor, will exactly match those of the actual garments delivered.
All EDINA RONAY's website specifications and product information are for guidance only, no responsibility is taken for errors or omissions.